Now In: Return Policy

There will be a 15% cancellation fee for orders that (i) are changed more than 48 hours after placement of orders, or (ii) have already been shipped, or (iii) have already been placed with and confirmed by the manufacturer of Products.

No merchandise may be returned without prior authorization from Green Dog Energy. If the return is authorized, the buyer will be issued a return authorization (RA) number, which must be clearly marked on the package. 

Only the purchasing Customer may return Products to Green Dog Energy. All subsequent purchasers must return Products through the dealer from whom they purchased Products. 

Green Dog Energy will credit the purchase price of all normally stocked merchandise returned in new condition, in original packaging, within 21 days of purchase. There will be a 15% restocking charge on merchandise returned after 21 days. 

All items must be returned freight-prepaid and insured. Contact info@greendogenergy.com for arrangements. Items not in salable condition, not normally stocked, and special-order items, such as appliances, trackers and other custom electronics, may not be returned for credit.

Product returned to Green Dog Energy that is damaged due to customer error or misuse will be held for 21 days. Customer will be contacted and advised of no credit for returned and damaged Product, and must make arrangements for Product pickup. After 21 days, all such Products will be disposed of without further liability to Green Dog Energy.